Privacy Policy

This Privacy Policy explains how HiPharmacist collects, uses, protects, and shares information when you visit our website, contact us, or use services we provide to independent pharmacies.

HiPharmacist builds and supports pharmacy websites, e-commerce experiences, patient forms, communication tools, dashboards, and related digital services. Some services are provided directly to pharmacy businesses, and some may be used by patients or customers through a pharmacy's website.

We may collect contact information such as your name, email address, phone number, pharmacy name, business address, and any details you submit through forms or messages.

When you use our website, we may collect technical information such as IP address, browser type, device information, referring pages, pages viewed, and general usage data.

When a pharmacy uses our platform, we may process operational information needed to provide the service, such as website content, product details, order details, form submissions, appointment or request information, and account settings.

Some services may involve protected health information or other sensitive health-related information submitted through pharmacy forms, refill requests, transfer requests, vaccine requests, or related patient workflows.

Where required, HiPharmacist handles protected health information as a service provider or business associate to the pharmacy, subject to applicable agreements and healthcare privacy requirements.

Pharmacies are responsible for using the services in a manner consistent with applicable laws, pharmacy board requirements, HIPAA, and their own patient privacy obligations.

We use information to respond to inquiries, provide and improve our services, build and maintain pharmacy websites, process service requests, support pharmacy operations, troubleshoot issues, prevent abuse, and communicate about our services.

We may also use aggregated or de-identified information to understand service performance, improve product design, and develop new features.

We do not sell personal information. We may share information with service providers that help us operate our website and services, such as hosting providers, analytics providers, email providers, payment processors, communication platforms, and technical infrastructure vendors.

We may share information with a pharmacy when the information was submitted through that pharmacy's website or service experience.

We may disclose information if required by law, legal process, regulatory request, or to protect the rights, safety, and security of HiPharmacist, our customers, patients, or others.

Our website and services may use cookies, pixels, analytics tools, and similar technologies to operate the site, remember preferences, measure performance, and understand how visitors interact with pages.

You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No internet or electronic storage system is completely secure. We cannot guarantee absolute security, but we work to maintain safeguards appropriate to the nature of the information we process.

We retain information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support security or fraud prevention.

Retention periods may vary depending on the type of information, the pharmacy customer's configuration, and applicable legal or contractual requirements.

You may contact us to request access, correction, deletion, or other handling of personal information, subject to applicable law and any obligations we have to pharmacy customers or legal authorities.

If your information was submitted through a pharmacy's website, we may direct your request to that pharmacy because the pharmacy may control the information and determine how it should be handled.

We may update this Privacy Policy from time to time. When we make changes, we will update the date shown on this page. Continued use of our website or services after an update means the updated policy applies.