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What to Include on a Pharmacy Website Homepage (And What to Avoid)

Published on
5 Jan 2025
What to Include on a Pharmacy Website Homepage (And What to Avoid)

Introduction

Your homepage is often a patient's first impression of your pharmacy — and you only get a few seconds to make it count. A cluttered or confusing homepage drives people away, while a clean, strategic one turns visitors into loyal customers. Here's what every pharmacy homepage should and shouldn't include.

Online OTC sales compliance illustration
Mobile apps offer value — but aren't always essential for every pharmacy.

What to Include

  1. Clear Value Statement (Above the Fold)

    Let people know what makes your pharmacy unique — in one strong sentence.

    Example: “Family-Owned Care, Modern Convenience — Serving [Your City] Since 2005”

  2. Contact Info & Operating Hours

    Add your phone number, address, and store hours near the top of the page (and in the footer). Include a Google Map embed if possible.

  3. Call-to-Actions (CTAs)

    Guide visitors clearly:

    • “Refill Your Prescription”
    • “Book a Flu Shot”
    • “Order Online”
    • Make these buttons visible and mobile-friendly.
  4. Services Overview

    Show your key services in icons or a grid layout: immunizations, delivery, refill reminders, OTC shop, etc.

  5. Trust Signals

    Include:

    • Pharmacy licenses
    • Local recognitions or awards
    • Customer testimonials
    • Google review rating
  6. Mobile Optimization

    Your homepage must look great and load fast on mobile — most of your patients will be browsing on their phones.

❌ What to Avoid

  1. Cluttered Design

    Too much text, too many buttons, or overly busy graphics confuse visitors. Simplicity wins.

  2. Stock Photos With No Connection

    Generic imagery of doctors and hospitals feels cold. Use real photos of your pharmacy or custom illustrations.

  3. Hard-to-Find Refill Options

    Your prescription refill system should be visible in under 2 clicks — no digging through menus.

  4. Pop-Ups & Auto-Play Videos

    They distract and often annoy users, especially on mobile. Use them sparingly.

  5. Long Paragraphs

    Break up content with headlines, icons, and spacing. Users skim — so keep copy clear and scannable.

Conclusion

Your homepage isn't just about looking good — it's about helping people take action. A clean, well-structured design builds trust, supports your services, and makes your pharmacy feel approachable. Focus on clarity, simplicity, and purpose — and your homepage will convert.

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